Contact Information

If you have any questions, concerns, or need support regarding our products or services, please feel free to get in touch with us. Our team is always ready to assist you.

You can reach Urban-Vault by email at helpdesk@urban-vault.in or contact us by phone at 6290397071. We aim to respond to all queries as promptly as possible during our business hours.

Physical address: Branch Panchanantala Road Jaiprakash Nagar Khardaha, NEAR APPYAN APRTEMENT, 700115 Khardaha WB, India

What our customers say

Amazing product! The quality exceeded my expectations and the customer service was outstanding.

Priya Sharma

Verified Customer

Great experience from start to finish. Highly recommend to anyone looking for quality products.

Rajesh Kumar

Verified Customer

Absolutely love it! The attention to detail is incredible and shipping was super fast.

Ananya Patel

Verified Customer

Best purchase I've made this year. The product is exactly as described and works perfectly.

Vikram Singh

Verified Customer

Fantastic quality and great value for money. Will definitely be ordering again!

Neha Gupta

Verified Customer

Exceeded all my expectations. The team was helpful and the product arrived in perfect condition.

Arjun Reddy

Verified Customer

Frequently Asked Questions

What is your return policy?

Urban-Vault offers returns on eligible products within 7 days of delivery. Items must be unused, unwashed, and returned in their original packaging. Certain products such as innerwear, customized items, or clearance sale products may not be eligible for return. Once the returned item passes quality inspection, the refund is processed within 5 to 7 business days.

How long does shipping take?

Orders are usually processed within 1 to 2 business days after confirmation. Delivery within India generally takes 3 to 7 business days, depending on the customer’s location. Delivery to remote areas may take additional time.

Do you ship internationally?

Currently, Urban-Vault ships only within India. International shipping services will be introduced in the future.

How can I track my order?

You will receive a tracking number via email once your order ships. Use this to track your package.

What payment methods do you accept?

Urban-Vault accepts secure online payments through Razorpay, including UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery where available. All payments are processed through secure and encrypted payment gateways.

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